Privacy | MoonX

This Privacy Policy ("Policy") describes how Vibes LLC ("MoonX App", "company", "we", "us" or "our") collects, uses, shares and protects information in relation to MoonX mobile application ("App"), website moonx.app, and any software provided on or in connection with MoonX services ("Service"), and your choices about the collection and use of your information.

You understand and agree that the Policy applies to all visitors, users, and others who access the Service ("Users"). Using the Service Users understand and agree that App collects, uses, shares and protects information in relation to the Service.

Information Collection and Use

If any information we have about you (including personal information) is not accurate or you would like it to be removed from our records, please contact us at [email protected]. We aim to answer such inquiries within 5 business days. You can remove the information yourself by clicking the button “Delete Account”. While using Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your Email, name, phone number, postal address, birth date/time and other information ("Personal Information").

App servers also automatically record information, including:

technical information about your mobile device or computer (browser type, operating type, the version of your operating system);
your computer’s Internet Protocol ("IP") address, MAC address;
your mobile device’s locale while the Service is running;
unique ID Number of your mobile device, IMEI number;
user’s preferences and settings including time zone; language, privacy preferences, product preferences;
referring/exit pages and URL’s, search terms;
how long User used Service;
number of clicks and how you interact with links on the Service;
the online or offline status of Service.

When you use a mobile device like a tablet or phone to access the Service, we may access, collect, monitor, store on your device, and/or remotely store one or more "device identifiers." Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by App. A device identifier may deliver information to us or to a third-party partner about how User browses and uses the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We use collected information to:

a. provide personalized content and information to Users, which may include online ads or other forms of marketing;
b. provide, improve, test, and monitor the functionality of the Service;
c. develop and test new products and features;
d. monitor and analyze anonymized metrics, such as total number of visitors, traffic, stylization techniques, and others;
e. diagnose or fix technology problems.

If User sign into the Services using Facebook account App may collect and store any information that is available via User’s Facebook account or the Facebook API, including User’s first and last name, gender, locale, list of friends, Facebook ID, profile picture and URL, list of User’s devices, Email, likes, and interests that have been listed in User’s profile. Such information will be used for User registration and will only be shared with other Users who are already listed as User’s Facebook friends and already have access to the information. It may also be used to analyze usage trends and offer users certain of features or promotions that may be of particular interest to them.

AI Services and Data Storage To provide you with AI-powered chat features and personalized Tarot readings, our App collects and processes specific user data. AI-generated content may be inaccurate, incomplete, misleading, or not reflect real-life outcomes. All AI-generated content, including chat responses and tarot readings, is provided for entertainment purposes only. The App does not provide legal, financial, medical, or psychological advice, and users should not rely on such content as a substitute for professional advice. What data is collected:

Chat: Text messages, questions, and prompts you type into the chat interface. Tarot Readings: Data regarding your selected Tarot cards, their positions (upright/reversed), and the chosen spread type. How it is used:
AI Processing (OpenAI): Your text inputs and tarot card selections are sent to a third-party AI service provided by OpenAI, L.L.C. ("OpenAI"). This is done to generate conversational responses in the chat and to create personalized interpretations of your tarot spreads.
Storage (Firebase): Your chat history and generated tarot readings are stored securely on our cloud databases hosted by Google Firebase to maintain your personal journal and history across devices. Equal Protection: We confirm that our third-party service providers (OpenAI and Google Firebase) provide the same or equal protection of user data as stated in this Privacy Policy. OpenAI does not use data submitted via their API to train their AI models.

In-App Purchases and Payments The Service may offer paid features, including subscriptions and one-time purchases (such as personalized reports and posters). Purchases made inside the mobile apps are processed by the app store you bought them through — Apple’s App Store or Google Play. Purchases made on our website moonx.app (for example, personalized birth-chart orders and gifts) are processed by Stripe, Inc.; your card details are provided directly to Stripe and are never stored on our servers, and we receive only the order information needed to fulfil your purchase. For purchases made in the mobile apps, we use RevenueCat to process purchase receipts and manage subscription status across your devices. We do not collect or store your full payment details.

Disclosure of User Information

We will not rent or sell your information to third parties outside company (or the group of companies of which App is a part) without your consent, except as otherwise described in this Policy. We may share your content and information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data) with its affiliates aimed to help provide, understand, and improve the Service (including by providing analytics) and affiliates’ own services (including by providing you with better and more relevant experiences).

We may share your information as well as information from sources like cookies, log files, device identifiers and location data, with third-party service providers that help us provide the Service to you. We may also share certain information such as cookie data with third-party advertising partners. This information would allow third-party ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.

In the event of a merger, acquisition, bankruptcy, dissolution, liquidation of company, your personal information, collected through the Service, may be among the items sold or transferred. You will continue to own your User content. The buyer or transferee will be required to honor the commitments we have made in this Policy.

We may also access, preserve and share your information in response to a legal request (like a court order, sufoena, search warrant or government demand) to the extent company is legally compelled to disclose your information. We may also access, preserve and share information on good faith belief that it is necessary to detect, prevent and address fraud and other illegal activity; to protect us, you or others, including as part of investigations; and to prevent death or imminent bodily harm.

Storing User’s Information

User’s information collected through the Service may be stored and processed in any country in which company, its affiliates or service providers maintain facilities. Company, its affiliates or service providers may transfer information that App collects about User across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the regions with laws governing data collection and use that may differ from law of the land of company, please note that company may transfer information to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. By registering for and using the Service you consent to the transfer of information to any country in which company, its affiliates or service providers maintain facilities, and to the use and disclosure of information about you as described in this Policy.

Security

The security of your information is important to us, but remember no method of transmission over the Internet and electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Please be aware that Email and messaging systems are not considered secure, so we recommend you against sending us personal information using these ways.

Children’s Privacy

Our Services are not specifically directed to children, although the MoonX app may be available in app stores with a general audience or low age rating. We do not design special features for young children and we do not include 18+ or otherwise age-restricted content.

We do not knowingly collect personal data from children under the age of 13 (or a higher age if required by the laws of your jurisdiction) without appropriate consent. However, because our Services can be used by a broad audience, some users may choose to provide information such as their name, date of birth, or location. If we learn that we have collected personal data from a child under the relevant minimum age without verifiable parental consent, we will take reasonable steps to delete such information.

If you are a parent or legal guardian and believe that your child has provided personal data to us without your consent, please contact us at [email protected]. We will review the situation and take appropriate action in accordance with applicable law.

Analytics (Google Analytics and Firebase)

We use Google Analytics, Firebase Analytics and related Google services to understand how the MoonX app and our website are used, to monitor performance and stability, and to improve quality over time. These services may collect information such as device identifiers, app and page views, in-app events, crash and performance data, IP address, approximate location, and technical information about your device and operating system.

In connection with these services, we may associate analytics data with identifiers used within MoonX, such as your Firebase user ID, profile or account information that you provide (for example, name or date of birth), and app usage history. We use this combined information to operate, maintain and improve the Services, develop new features, and understand how users engage with MoonX. We do not use analytics data to make automated decisions that produce legal or similarly significant effects about you.

Google processes this information on our behalf in accordance with its own terms and privacy policy. Depending on your region, you may be presented with a consent banner or settings screen allowing you to choose whether analytics cookies or mobile identifiers are used. You can usually control collection of analytics data by adjusting your in-app privacy settings (where available), your device’s settings (such as resetting or limiting advertising identifiers), or by using tools that Google may provide for opting out of certain analytics features.

On our website, the cookie banner lets you accept all cookies, reject all, or allow Analytics and Advertising separately; essential cookies are always on. You can change or withdraw your choice at any time via the “Cookie settings” link in the website footer. We also honor the Global Privacy Control browser signal, treating it as a decision to decline advertising cookies.

We also measure whether our own advertising campaigns lead to visits or purchases on our website. In regions where consent is required, this measurement uses cookies only if you have allowed Advertising cookies.

If you decline cookies in a region where consent is required, Google tags operate in a cookieless mode: they may send limited, aggregate signals (such as the fact that a page was viewed) without cookies or identifiers, and Google uses these for aggregate modelling only.

Advertising and Google AdMob

At the moment, MoonX does not show third‑party advertising within the app. In the future, we may display ads served by Google AdMob or similar services. When we do so, these services may use cookies, mobile identifiers and similar technologies to show ads, measure their performance and prevent fraud. The information they process can include device identifiers, IP address, approximate location, app usage and technical information about your device.

We intend to use Google’s Consent Management Platform (CMP) and related tools to obtain and manage your choices about the use of cookies, mobile identifiers and other tracking technologies for advertising purposes, where required by law. Depending on your region, you may be asked to consent to personalised advertising (based on your activity across apps and websites) or to receive only non‑personalised ads. Your choices will be respected by our configuration of AdMob and the CMP as far as the underlying technology allows.

We do not directly collect additional personal data solely for advertising purposes beyond what is described in this Privacy Policy. Any personal data used for ad delivery and measurement is processed by Google and other advertising partners in accordance with their own terms and privacy policies as our service providers. You can manage your advertising preferences at any time through the consent or privacy settings made available in the MoonX app (if provided), your device settings (for example, limiting ad tracking or resetting your advertising ID), and, where applicable, the choices Google offers for ads personalisation.

Contact

If you have any questions about this Policy or the Service, please contact us via Email: [email protected].

Changes to App’s Privacy Policy

We may modify or update this Policy from time to time, so please review it periodically. Changes to this Privacy Policy are effective when they are posted on our webpage moonx.app. Your continued use of Service after any modification to this Privacy Policy will also constitute your acceptance of such modification.